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Nkluxewigs

FAQ

I have my own hair can I send it to have a wig made?
Yes, you can mail or drop off your hair and fill out the form under (Create Your Own Custom Unit)
How long does it take to get a wig custom made?
5 to 14 business days.
How to choose the right custom made wig?
You can book a consultation on our page.
Do you have a return or exchange policy?
THERE IS NO REFUND. ONLY EXCHANGES (Special Exceptions only) within 3 business after delivery item MUST BE IN IT ORIGINAL STATE. NO REFUND OR EXCHANGE ON CUSTOM MADE UNITS OR DISCOUNTED UNITS
How do I make an Exchange?
Contact us by email for the exchange process.
How long does shipping usually take?
Within Canada 3 - 4 business days after processing. USA 4 - 7 business days. Outside of Canada/US we email you with an estimated time. 
How may I contact you?
The best way to contact us is to fill out the form on our website or DM us on Instagram.

 

Ursela Front Lace Unit

Pixie Unit

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